Essential Reception
Calls or invoices
One service of your choice: your calls or your invoices.
€490 setup, then €149 a month (excl. VAT)300 call minutes included a month
For practices and small businesses in Belgium
Your calls answered. Your invoices chased. By an AI assistant.
It answers the phone in your name and sends polite reminders to clients who are late paying. You keep your number. Live within 5 business days.
Book a free 30-minute assessment
Free, 30 minutes, no commitment.
You're in a meeting. The phone rings. An invoice goes unpaid. Secondia answers and follows up in your name. You only get what matters.
What happens while you work.
A client calls
1. You are in a meeting.
A client dials your usual number.
2. The assistant answers and introduces itself as an AI.
It notes who is calling, which file, how urgent, and when to call back.
3. You call back when you are available.
The message is waiting for you, passed on within 15 minutes.
An invoice is overdue
1. A first polite reminder, 3 days after the due date.
By email, in your name, in the tone you approved.
2. A second, firmer reminder, 10 days after the due date.
Reminders stop as soon as the client pays.
3. A final reminder 20 days after the due date, then you decide.
No call to your client, no bailiff: what happens next stays in your hands.
One service, both, or the complete system.
Practice Reception
Calls + invoices
Both services, one point of contact, one report a month.
€990 setup, then €290 a month (excl. VAT)600 call minutes included a month
Practice System
Calls + invoices + tracking
Both services, plus a visual dashboard to follow your calls, your requests and your invoices.
€1,490 setup, then €449 a month (excl. VAT)1000 call minutes included a month
A wider need (several sites, software to connect): custom, on quotation.
No commitment: you can stop any month. Pricing and guarantee →
Three steps. A written objective.
Assessment, 30 minutes.
What slips through today: calls, invoices, requests. Free, no commitment.
Written proposal within 3 business days.
What we take on, the written objective and the price. Nothing is ordered before that.
Live within 5 business days
after your approval and your access. We personally validate every instruction. You receive a report every month.
A written objective, checkable every month.
At the start, we set an objective in writing: calls answered during the agreed hours, messages passed on, reminders sent. You follow it every month in your client portal.
If the agreed objective isn't met, we keep working without billing the subscription until it is. The installation fee, however, remains due.
- Cancel any month
- GDPR agreement signed (what we may do with your data)
- AI disclosed in every exchange
Who is behind it
Enzo Vanes, founder of Secondia, province of Namur.
“Before a call or a follow-up goes out to your clients, I have listened to the tests with you and validated every instruction. You get my number, not a form. I reply within 24 business hours.”
I personally take care of your setup, from scoping to test calls.
Frequently asked questions
Is it AI?
Yes, and it says so: on the phone, by email, in the chat. It gives no tax or accounting advice. Anything outside your instructions is passed on to you, with the context.
I have had the same landline number for 15 years. What changes?
Nothing for your clients: they dial the same number. You change neither your number nor your operator. We set up call forwarding to the assistant with you, for all calls or only when you do not pick up, and you can switch it off at any time. Step by step: your current number →
What happens to my data?
Only what is needed to answer and follow up: the caller's contact details, the file concerned, the message, invoice references and amounts. Data processing agreement (GDPR) signed. Sub-processors and processing locations: see the Compliance & data page.
What if it doesn't work for me?
The objective is written down at the start. Our continuity guarantee is detailed on the page Pricing →
Can I cancel?
Yes, any month. The setup fee is final; your instructions and your data are handed back to you.
Let's talk about your calls and your invoices.
A free 30-minute assessment to see what Secondia can take off your hands.