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Pricing

A one-off setup, then a monthly subscription.

All prices exclude VAT. What we take on is set with you during the assessment, before any order.

Three plans, from the simplest to the most complete.

Calls or invoices: Essential Reception. Both: Practice Reception. Both, with a dashboard to follow everything: Practice System. Wider than that: custom, on quote.

Essential Reception

One service, your choice: answering your calls, or chasing your unpaid invoices.

Setup (paid once), excl. VAT

€490

then €149 per month (subscription)

300 minutes of calls included each month, for the assistant that answers your calls

Ideal for: those with one problem to fix first: the phone, or invoices that drag on.

  • An assistant that answers your calls (phone receptionist) or polite reminders for your unpaid invoices (follow-ups)
  • Instructions, hours, tone: written with you, personally validated
  • Every month, a report compared with the objective written at the start
  • A reply from us within 24 business hours
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Both services

Practice Reception

Both services: your calls are answered and your unpaid invoices are chased.

Setup (paid once), excl. VAT

€990

then €290 per month (subscription)

600 minutes of calls included each month, for the assistant that answers your calls

Ideal for: those who lose both calls and payments, for example a busy practice during tax-return season, with fee notes that drag on.

Both services together:

  • The call assistant and the invoice reminders, in a single subscription
  • A call-forwarding number (your calls switch over to the assistant); French and English
  • One report a month, one point of contact
  • A request outside your instructions? It is passed on to you with the message
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Practice System

The complete system: your calls are answered, your invoices chased, and you follow everything in a visual dashboard (CRM).

Setup (paid once), excl. VAT

€1,490

then €449 per month (subscription)

1,000 minutes of calls included each month, for the assistant that answers your calls

Ideal for: those who want everything in one place: a practice or SMB that wants to see its calls, requests and open invoices at a glance.

Everything in Practice Reception, and also:

  • The CRM tracking (visual dashboard) is included, although it is also sold on its own
  • The call assistant and the invoice reminders, in a single subscription
  • A call-forwarding number; French and English
  • One report a month, one point of contact
Book a free 30-minute assessment

Custom

For a wider project: several sites, your industry software, repetitive tasks.

Setup (paid once), excl. VAT

On quote, from €2,990

Monthly subscription: on quote

Call minutes included according to what we take on

Ideal for: several sites, several teams, or software to link together.

  • A study of how you actually work day to day
  • A prototype (a first model to try out) before you commit fully
  • Instructions and settings personally validated with you
  • Written proposal within 3 business days
Book a free 30-minute assessment

If you go over your included minutes: €0.50 per extra minute, excl. VAT, billed the following month with the call details.

You can move up a plan at any time: you pay the difference in setup (€500 excl. VAT from Essential Reception to Practice Reception, €500 excl. VAT from Practice Reception to Practice System; to the custom plan, on quote), and the new subscription from the following month.

Website, local visibility (being found on Google near you) and other services: on quote, written proposal within 3 business days. All our services →

How to read the prices.

  • The setup, onceThe work of getting everything ready before you start: your instructions, call-forwarding set-up, test runs with you.
  • The subscription, every monthThe running service, follow-up, adjustments and the month's report. You can stop it any month.
  • The included minutesThe call time included in the subscription, for the assistant that answers your calls. Beyond that, each extra minute is billed at the rate shown above.

What we commit to.

For each service, it is written down at the start and you can check it in your client portal:

  • Phone receptionist (the assistant that answers your calls)Calls answered during the agreed hours (objective set in writing, except if the phone operator is down) · message passed on to you within 15 min · the assistant introduces itself as an AI at the start of the call
  • Invoice follow-ups (payment reminders)Every overdue invoice gets a reminder 3, 10 and 20 days after the due date · wording approved with you before the first send
  • Replies to your client emails (on quote)First reply from the assistant within 1 business hour
  • Website (on quote)Online within 5 business days of receiving your content
  • Local visibility: being found on Google near you (on quote)A report every month · replies to your online reviews within 72 h

Continuity guarantee

If the agreed objective isn't met, we keep working without billing the subscription until it is. The setup fee, however, remains due.

Questions about pricing.

Which plan should I choose?

If you have only one problem (missed calls, or unpaid invoices): Essential Reception, one service. If you lose both calls and payments: Practice Reception, both services together. If you also want to follow everything in a visual dashboard (CRM): Practice System, which includes it. If your need is wider (several sites, software to link): custom, on quote.

What is the difference between the setup and the subscription?

The setup is paid once: it is the work of getting everything ready before you start. The subscription is paid every month: it covers the running service, the follow-up and the report. You can stop it any month.

What does the setup include?

A first meeting to set what we take on; writing your instructions (hours, tone, emergencies, what the assistant must never do); setting up call forwarding (your calls switch over to the assistant); test calls we listen to with you; taking over your reminder templates; closer follow-up in the first weeks. Live within 5 business days of your approval and access.

Why pay more than a subscription with no setup?

With a plain subscription, you set everything up yourself. Here, we set it up, test with you and personally validate before go-live. The setup is billed only once.

What does the subscription cover?

The included call minutes, follow-up, adjustments, the monthly report and hosting (the service running on our servers).

What if I go over my included minutes?

Each extra minute costs €0.50, excl. VAT. It appears on the following month's invoice, with the call details.

Can I cancel?

Yes, every month, no reason needed. The setup fee is final; your instructions and your data are handed over to you.

Already signed a quote with us? Pay online →

Let's talk about your calls and your invoices.

A free 30-minute assessment to see what Secondia can take off your hands.

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