Qureno or Secondia: the phone alone, or the admin too?
The verdict in one sentence: two Belgian services run for you. Qureno is an AI phone receptionist with a dedicated supervisor. Secondia also offers unpaid-invoice reminders (politely chasing clients who haven't paid), at public prices with the included minutes shown.
Qureno vs Secondia
| Criterion | Qureno | Secondia |
|---|---|---|
| Entry price | €149/month excl. VAT (Starter: 250 min, one language of your choice) | €149/month (Essential Reception) + setup |
| Starting fees | Startup fee (“onboarding” on their side): €195–325 depending on plan (−50% with an annual commitment paid in advance) | Setup €490 – €1,490 depending on the pack |
| Volume metering | 250 / 500 / 1,000 min per plan; extra minutes €0.50/min (after your approval) | 300 / 600 / 1,000 min included per pack; extra minutes €0.50 excl. VAT/min, billed the following month, alert at 80% |
| Languages | NL, FR, EN — one language on Starter; full trilingual on Pro (€399/month) | French + English (Dutch in preparation) |
| Model | Run for you, with a dedicated human supervisor reviewing conversations | Run for you — every setting prepared by us and personally validated, then a monthly report |
| What is taken care of | Inbound phone + calendar; beyond that (chained tasks, chat): “Automation” offer on quote | Phone + unpaid-invoice reminders (politely chasing clients who haven't paid), together or separately, at public prices |
| Time to live | ≈ 2 weeks (their site) | Within 5 business days |
| Commitment | Monthly, cancellable at month end; annual paid in advance, non-refundable | No commitment · continuity guarantee: if the agreed objective isn't met, the subscription isn't billed until it is. The setup fee, however, remains due. |
Qureno data retrieved on October 2, 2026 from the official qureno.be pages (pricing, pricing policy, terms). Prices excl. VAT, as listed by them. Offers change: check their site. Spotted an inaccuracy? Write to us and we'll correct it.
When to choose what
When Qureno can be the right choice
- •Your need is limited to inbound phone, and you need it in Dutch today.
- •You value the “dedicated supervisor” model with daily conversation reviews.
- •Your number of calls fits comfortably within your plan's minutes.
When Secondia takes the lead
- •You want calls and unpaid-invoice reminders with a single provider, at public prices, no quote to negotiate.
- •You want to go live fast: 5 business days with us, about 2 weeks with them (each company's own published figures).
- •You want more minutes from the start (300 min on Essential Reception versus 250 on Starter) and the option to change pack at any time.
What people ask us
Qureno has a dedicated supervisor — do you?
At Secondia, every setting is prepared by us and personally validated before go-live. After that we keep running everything, with a monthly report in numbers, and we alert you according to your rules. Two serious approaches to the same need: with them, a supervisor reviews the calls; with us, validation and follow-up also cover unpaid-invoice reminders.
Qureno and Secondia start at the same price (€149 a month): what changes?
Compare what each euro covers. Qureno's Starter (€149 excl. VAT, retrieved October 2, 2026) covers 250 phone minutes in a single language; full trilingual sits on the Pro plan at €399. Secondia's Essential Reception (€149/month, 300 minutes included, extra minutes at €0.50 excl. VAT/min) is an assistant run for you, prepared and personally validated. Secondia can also remind your unpaid invoices; at Qureno, anything beyond phone and calendar goes through its Automation line, on quote.
Qureno is Belgian too — what actually differs?
Yes, and they're a serious player. The real difference is neither location nor the way of working (a service run for you, on both sides), but what is covered: phone + calendar with them, the rest on quote; phone + unpaid-invoice reminders with us, together or separately, at public prices. Choose based on how wide your need is.
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