Cabinet Serein
The agent checks that what you bill actually gets paid, spots refused payments and chases insurers and patients, while you care for patients.
What does an AI assistant for a medical practice actually do?
Secondia sets up and runs an assistant that tracks what is billed and what is paid, reminds insurers and patients, prepares your fee notes and can answer the phone when you cannot — without ever touching medical data. Essentiel: €149/month, live within 5 business days, no long-term commitment.
The real cost of "I'll deal with it later"
stuck every month when 2–5% of third-party payments (the share paid directly by the health fund) are refused, on €20,000 billed
health funds pay fast. But who checks every week that each payment matches an invoice?
of different insurers to chase, with no single point of contact
Your booking software produces the claims. Your accountant keeps the books. Nobody handles what sits in between: making sure everything billed actually gets collected. That is exactly what our agent does.
What does it look like for you?
Adjust with your numbers — instant estimate.
Doing nothing costs you about
2,187 €/mo
Compare that with Essential Reception: €149/month.
Conservative assumptions: €25 per missed call or no-show (about one consultation), €30/h of admin time.
My free diagnostic — 30 minWhat the agent does for you
What you billed, what got paid
Each insurer or health-fund transfer is matched to the right invoice. Gaps are flagged to you, nothing gets forgotten.
Insurer and patient reminders
A polite reminder, then a firmer one: 15, 30 then 45 days after the due date. Letters and emails prepared, sent only after your one-click approval.
Fee notes and retrocessions (the share paid back to the practice or a colleague)
Generated on your letterhead, sent, tracked. Tax and social deadline reminders at the right time.
Ready for your accountant
Your income sorted by payer, ready for your tax return or your accountant.
Phone answering when reception is busy
When nobody picks up, it introduces itself as an AI, takes a clear message, offers an appointment and, in an emergency, points to 112.
Monthly report: what was recovered
Every month, one simple number: what was collected thanks to the reminders.
🛡️ Compliance: our red line is clear
The agent never touches medical data: no claim forms, no named procedure codes, no patient records. Only invoice references, amounts and payment statuses — your health data stays in your certified practice software. GDPR with a signed data processing agreement (DPA). That's what lets us be fast, effective and affordable.
- ✓No medical data processed or stored
- ✓Minimized financial data (reference, amount, status)
- ✓GDPR contract included (DPA: what we may do with your data)
- ✓Your claims stay in your certified software
Four tiers, one point of contact: your practice's calls, invoices and follow-up
Essential Reception
Setup €490
- ✓Billed / collected tracking + discrepancy alerts
- ✓Insurer and patient reminders
- ✓Fee notes and retrocessions
- ✓Monthly report
Practice Reception
Setup €990
- ✓Everything in Essential Reception
- ✓AI phone receptionist as overflow
- ✓Bilingual EN / FR
- ✓SMS summary after every call
Practice System
Setup €1,490
- ✓Everything in Practice Reception
- ✓Visual CRM tracking (dashboard) included
- ✓Calls, requests and invoices in one place
- ✓One subscription, one point of contact
Custom
Setup from €2,990
- ✓Everything in Practice System
- ✓Pre-accounting export
- ✓Tax and social deadline reminders
- ✓Quarterly review with you
Benchmarks: medical answering service €100–300/mo (calls only) · salaried secretary ≈ €3,200–4,200/mo total employer cost.
Common questions from practices
Does the agent have access to my medical data?
No, never. The agent only handles invoice references, amounts and payment statuses — your care records and patient files stay in your certified practice software. It's written into our DPA (GDPR data processing agreement) and our terms.
How does it track insurer reimbursements?
It reconciles your insurer and health-fund payments against what you billed, raises discrepancies as alerts, and follows up with patients and organisations on a sequence you approve. Each month you see what was recovered.
Can it handle the phone when reception doesn't pick up?
Yes, as overflow: when no one answers, it takes a structured message, routes toward booking an appointment, and applies a strict protocol for emergencies (112). You get an SMS summary after every call.
How fast is it live?
Live within 5 business days of receiving your instructions. We prepare your configuration and validate it personally before anything starts — no software to learn, no hardware to install.
Also read: the AI phone receptionist for Belgian SMBs (an assistant answers your calls, without health data), invoice follow-ups (Peppol 2026: e-invoicing) and our compliance page.