Cabinet Serein
The agent that tracks your collections, hunts down rejections and chases insurers and patients — while you care for patients.
What does an AI agent for a medical practice actually do?
Secondia sets up and runs an agent that tracks billed vs collected, follows up with insurers and patients, prepares your fee notes and can answer overflow calls — without ever touching medical data. From €199/month, live within 5 business days, no long-term commitment.
The real cost of "I'll deal with it later"
stuck because of 2–5% rejections on €20,000 of third-party billing
payment feedback files arrive fast — but who reconciles them weekly?
of different insurers to chase, with no single point of contact
Your booking software produces the claims. Your accountant keeps the books. Nobody handles what sits in between: making sure everything billed actually gets collected. That is exactly what our agent does.
What does it look like for you?
Adjust with your numbers — instant estimate.
Doing nothing costs you about
2,187 €/mo
Compare that with the Essential plan: €199/month.
Conservative assumptions: €25 per missed call or no-show (about one consultation), €30/h of admin time.
Recover these €2,187 — 3-min assessmentWhat the agent does for you
Billed vs collected dashboard
Your insurer and health-fund payments reconciled automatically. Discrepancies raise alerts — nothing sleeps anymore.
Insurer and patient reminders
Professional sequence (D+15, D+30, D+45), letters and emails generated and sent after your one-click approval.
Fee notes and peer retrocessions
Generated on your letterhead, sent, tracked. Tax and social deadline reminders at the right time.
Pre-accounting
Income broken down by payer, ready for your tax return or your accountant.
Overflow phone receptionist
When reception doesn't pick up: structured message, appointment routing, strict emergency protocol.
Monthly "recovered" report
Every month, the number that matters: what the agent brought back in. The service must pay for itself.
🛡️ Compliance: our red line is clear
The agent never touches medical data: no claim forms, no named procedure codes, no patient records. Only invoice references, amounts and payment statuses — your health data stays in your certified practice software. GDPR with a signed data processing agreement (DPA). That's what lets us be fast, effective and affordable.
- ✓No medical data processed or stored
- ✓Minimized financial data (reference, amount, status)
- ✓GDPR art. 28 DPA included
- ✓Your claims stay in your certified software
Three tiers, one benchmark: cheaper than a phone answering service, for far more
Essential
Setup €990
- ✓Billed / collected tracking + discrepancy alerts
- ✓Insurer and patient reminders
- ✓Fee notes and retrocessions
- ✓Monthly report
Comfort
Setup €1,490
- ✓Everything in Essential
- ✓AI phone receptionist as overflow
- ✓Bilingual EN / FR
- ✓SMS summary after every call
Premium
Setup €1,990
- ✓Everything in Comfort
- ✓Pre-accounting export
- ✓Tax and social deadline reminders
- ✓Quarterly review with you
Benchmarks: medical answering service €100–300/mo (calls only) · salaried secretary ≈ €3,200–4,200/mo total employer cost.
Common questions from practices
Does the agent have access to my medical data?
No, never. The agent only handles invoice references, amounts and payment statuses — your care records and patient files stay in your certified practice software. It's written into our DPA (GDPR data processing agreement) and our terms.
How does it track insurer reimbursements?
It reconciles your insurer and health-fund payments against what you billed, raises discrepancies as alerts, and follows up with patients and organisations on a sequence you approve. Each month you see what was recovered.
Can it handle the phone when reception doesn't pick up?
Yes, as overflow: when no one answers, it takes a structured message, routes toward booking an appointment, and applies a strict protocol for emergencies (112). You get an SMS summary after every call.
How fast is it live?
Live within 5 business days of receiving your instructions. We prepare your configuration and validate it personally before anything starts — no software to learn, no hardware to install.