“Where's my order?” First reply within 1 business hour, every time.
Online shops: tracking, returns, exchanges. The same questions fill your inbox while your customers wait. An AI assistant answers them in their language, first reply within 1 business hour. It tracks orders, asks for reviews and reminds shoppers about abandoned carts. Delicate cases come back to you with the full history. Live within 5 business days.
What does an AI assistant for an online store actually do?
Secondia sets up and runs an assistant that answers your customers at agreed hours, in several languages. It handles after-sales (order tracking, returns, refunds), asks for reviews and reminds shoppers about abandoned carts. It links to your store (Shopify, WooCommerce…) and passes delicate cases to you with the full history. From €149/month excl. VAT, live within 5 business days, no long-term commitment.
Every late reply costs a sale.
Your customers write at night, on weekends, in several languages. A late reply means a cancelled order or a bad review.
The same three questions (tracking, returns, refunds) make up most of after-sales support. Answering by hand costs time and margin.
Most carts are never completed. A personalized reminder at the right moment brings some shoppers back. We show how many, without promising a rate.
No promise of gains — commitments you check in your client portal: first reply within 1 business hour to every customer request, delicate cases passed to you with the history, monthly report of requests handled. The calculation below puts a figure on what the current situation costs you, using your own numbers.
What does it look like for you?
Adjust with your numbers — instant estimate.
Doing nothing costs you about
2,013 €/mo
+ 1,500 € sitting idle today
Compare that with Essential Reception: €149/month.
Conservative assumptions: €15 lost per question left unanswered, €30/h of support/admin time. Abandoned carts are shown separately, with no recovery assumption.
My free diagnostic — 30 minBuilt for the store
AI customer support
Website chat + email replies, multilingual, hands over to a person when needed.
Multilingual & translation
Your inbound and outbound communications translated, in any language.
Sales follow-up & leads
Calls back leads in minutes, chases unanswered quotes, reactivates past customers.
Reviews & reputation
Replies to Google reviews, asks happy customers, alerts on negative reviews.
Email triage & replies
Sorts your inbox, answers simple requests, drafts replies for the rest.
Orders & inventory
Tracks levels, prepares supplier orders, alerts before stockouts.
What online sellers ask us
Does the assistant really reply to customers for me?
Yes, for common requests: order tracking, returns, refunds, whether a product is in stock, questions that keep coming back. It replies on your site and by e-mail. Complicated or delicate cases are passed to you, with the full history.
Does it speak several languages?
Yes. The messages you receive and send are translated. You sell internationally without hiring someone per language, and every customer is answered in theirs.
How does the abandoned-cart reminder work?
It spots carts left behind and sends an e-mail or message, at the right moment and in the right tone, reminding the shopper of the item. Every month, you see how many carts were reminded and then completed. No rate is promised.
Does it connect to my store?
Yes. We link it to your online store (Shopify, WooCommerce and others) so it can see order statuses and product pages. We take care of it, with no technical work on your side.
How many customer messages are waiting for a reply right now?
A free 30-minute diagnostic. We tell you whether calls, invoices or both would help you, and the measurable objective we can hold for you. Written proposal within 3 business days.
Need a store that truly converts? Discover the Web Studio or our pricing.
Also read: the AI phone receptionist for Belgian SMBs and invoice follow-ups (Peppol 2026: e-invoicing) · all our sectors.